| | | | Help & Support LIVE HELP
We're pleased to be the first internet hair & beauty site that can offer you the best type of help and support - live help and support!
All you need to do to get advice on our haircare and hairstyling products, is click the 'Live Help' logo at the top right of all of our pages and then type in your question (the system works a little like Windows Messenger). If we're online (the logo will tell you when we are), you'll get a near instant answer.
Questions can be about our products, our service, whether items are in-stock, or anything else related to our internet site.
And with the backup of more than a dozen highly trained and experienced Stylists on site, you'll get a professional and accurate answer you can trust.
FREQUENTLY ASKED QUESTIONS
Contact Details:
Address: Venus Hair Online, 61 Old Steine, Brighton BN1 1EH UK
Phone: 05511 490168
Fax: 05511 490169
Email: contact@venus365.com
1.Who are we? Where are we based?
We're the internet wing of a hair salon in Brighton, England. The business has been established for 10 years. Because we're based around a real salon, you'll get better advice on better products.
2. What are our Terms & Conditions?
The full details of our T&C's can be found by clicking this link. They meet all current eCommerce requirements under EC law.
3. What are your postage costs?
Once you add items to the Shopping Basket and then proceed to Checkout, you will be asked which country the goods are being delivered to. At this point the Shopping Basket will work out your exact postage costs for you. These are shown below :-
United Kingdom...
£2.50 for the 1st item & 50p for each subsequent item.
Europe...
£5.95 for the 1st item & £1.00 for each subsequent item.
USA & Canada...
£5.95 for the 1st item & £1.50 for each subsequent item.
Rest of the World...
£6.95 for the 1st item & £1.50 for each subsequent item.
4. When do we charge your credit card?
We only process the payment of your order on the day of despatch. Some sites will charge your card the moment you place the order - regardless of whether they have the item in stock. We don't believe this is right.
5. How quick will you get your order?
We understand when you order over the internet, most people want it 'yesterday'! So almost all items are kept in stock and we also almost always despatch on the day you order, for orders placed before 4:00pm. We only ever use First Class delivery methods so for UK orders most parcels will arrive the next day. If you need this guaranteed, please use the Special Delivery option at the checkout stage. Or alternatively, you could enquire about your order through our Live Help system.
6. Will you know whether your order went through successfully?
Shortly after you place your order you should receive a confirmation email, if this doesn't arrive within a few hours, it might be best to either send us an email, or contact us through our Live Help system.
7. What if I see my order advertised elsewhere for less money?
Our Price Match Plus policy guarantees you can buy with confidence. If you see your item(s) for less elsewhere within 7 days of order, we will give you 120% of the difference back! Click here for full details on our Price Match Plus policy.
We are also registered members of Safebuy Trust UK.
The Scheme, amongst other things, requires web retailers to:
1. Adhere to the terms of the Sale of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications.
2. Conform to the Data Protection Act 1998.
3. Provide security for the processing of credit card transactions.
4. Include physical location and contact details for themselves on their website.
5. Display the total price consumers must pay for goods including delivery costs and provide a clear explanation of the delivery procedures.
6. Advise the consumer if 'cookies' are required for the processing of data.
7. Not use 'spam' for marketing purposes.
8. A full 14 day 'cooling off' period for Distance Selling, in line with OFT recomendations.
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